Return & Exchange Policy

Complaints regarding damaged or incorrect items must be filed within 48 to 72 hours, followed by a 7-day window to courier the product back.

To be eligible for a return, the item must meet all of the following conditions: • Original receipt or invoice required • Product must be unused, unwashed and unworn • No damage, alterations or modifications • Original packaging, tags and labels must be intact • All returns are subject to inspection and approval by MILLIONAIRE

Products made to custom specifications — including specific sizes, colors or designs ordered on request — are not eligible for return or exchange, unless there is a proven manufacturing defect.

Once the sealed packaging of a perfume or fragrance product has been opened or the product has been used, it cannot be returned or exchanged. Returns are only accepted in cases of a proven manufacturing defect, with the original sealed packaging intact.

Watch returns and warranty claims are handled as per the product warranty terms. • Original invoice and warranty card required for all warranty claims • Physical damage, water damage or unauthorized repairs will void the warranty • Cosmetic wear and tear is not covered under warranty

If you receive a defective or damaged product, contact our Customer Service team immediately upon delivery. Do not use the product. After inspection and verification, we will arrange one of the following: • Exchange for the same product • Repair (where applicable) • Replacement with equivalent product • Full refund

Upon approval of a return, we will process your refund as follows: • Online payments (PayFast, JazzCash, Easypaisa): Refunded to original payment method within 3-7 business days • Bank Transfer: Refunded to your bank account within 3-7 business days • Cash on Delivery: Refunded as Store Credit or bank transfer Cash refunds are not guaranteed for all return scenarios. MILLIONAIRE reserves the right to offer store credit in lieu of a cash refund.

For online orders, return shipping costs depend on the reason for the return: • Manufacturing defect or wrong item sent: MILLIONAIRE covers return shipping • Change of mind or size exchange: Customer covers return shipping MILLIONAIRE is not responsible for returns lost in transit. Always use a trackable shipping method and retain your receipt.